Eg44 Privacy Policy — Your information is completely secure

We collect various types of information when you register or use the eg44 platform. This data is used to provide you with the best experience and to keep your account secure. We only collect what is necessary — eg44 does not gather data beyond what is needed.

Eg44 uses your data only for specific, clearly defined purposes. We believe your data belongs to you — we use it temporarily, solely to provide our services. Each purpose is outlined below:

• Account Management: Your registration details are used to create, verify, and secure your eg44 account.
• KYC & Age Verification: Your identity information is used to verify that you are over 18 and that your identity is valid.
• Financial Transaction Processing: Payment information is required to process deposits and withdrawals accurately and without delay.
• Security & Fraud Prevention: Technical data is used to detect suspicious logins, multiple accounts, or fraudulent activity.
• Customer Support: Your data may be used by our support team to resolve your issues quickly.
• Promotional Offers: Your preferences and game history may be analyzed to send you personalized bonus offers. You can unsubscribe at any time.
• Legal Compliance: Certain data is retained to comply with regulatory authority requirements.

Eg44 never sells your personal data. In limited circumstances, it may be shared with trusted third parties — always under strict contractual obligations.

• Payment Providers (bKash, Nagad, Rocket, USDT Gateway): Only the minimum necessary data is shared to process transactions.
• KYC Verification Partner: Information is exchanged through secure channels for identity verification.
• Legal Authorities: Where required by a court order or government directive, relevant data will be provided.
• Analytics Partner: Aggregate usage statistics (with no personally identifiable information) may be used to improve our services.

The eg44 website and app use cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device.

• Essential Cookies: These are essential for maintaining login sessions and security. They cannot be disabled.
• Performance Cookies: Used to understand which pages are most visited. No personal identity is revealed.
• Functionality Cookies: Used to remember your language preference, theme, and other personalized settings.
• Marketing Cookies: Used to display relevant ads. You can disable this through your browser settings.

You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some platform features.

Eg44 protects your data using industry-leading, state-of-the-art technology. We apply multiple layers of security to keep your information safe.

• 256-bit SSL/TLS Encryption: All data transfers occur over encrypted channels. No third party can intercept or access your data in transit.
• AES-256 Database Encryption: Sensitive data stored on our servers is kept in an encrypted state at all times.
• Two-Factor Authentication (2FA): Two-factor authentication (2FA) is available to prevent unauthorized access to your account.
• Regular Security Audits: Independent cybersecurity experts conduct regular audits of eg44's systems.
• Firewall & DDoS Protection: Servers are protected against external cyber attacks.
• Limited Employee Access: Only authorized staff may access personal data, and only for their specific role.

Eg44 does not store your data indefinitely. A defined retention period is set for each type of information.

• Account Information: For the duration of the active account and up to 5 years after closure.
• Financial Transaction Records: Up to 7 years, as required by law.
• KYC Documents: 5 years after verification is completed, or as required by applicable legal guidelines.
• Cookies & Session Data: Session cookies are deleted when the browser is closed; persistent cookies last a maximum of 1 year.
• Marketing Communication Data: Deleted immediately upon unsubscribing.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified in any way.

As an eg44 user, you have the following rights over your personal data. Contact our support team to exercise any of these rights.

Eg44 is strictly for users aged 18 and above. We do not knowingly collect data from or provide services to minors.

• Date of birth verification is mandatory during registration.
• Age is confirmed as part of the KYC process.
• If a minor's account is detected, it is immediately suspended and all associated data is deleted.
• If a parent or guardian suspects their minor child is using eg44, please contact our support team immediately.

Eg44 may update this Privacy Policy as needed. You will be notified before any significant changes take effect.

• Minor changes: The "Last Updated" date at the top of the page will be revised.
• Moderate changes: You will be notified via in-app notification or banner.
• Major changes: Notifications will be sent directly to your registered email or mobile number.

Continued use of the platform after any changes are made will be considered acceptance of the updated policy. It is advisable to review the new policy whenever you receive a change notice.

For any questions, requests, or complaints regarding our Privacy Policy, please contact our dedicated Privacy Team. We typically respond within 72 hours.

If you believe we have violated your privacy rights and have not received a satisfactory resolution from us, you may file a complaint with the relevant data protection authority.